Privacy Policy

1. Who we are

Scriptly (“we”, “us”, “our”) is the data controller for the personal data collected through the Scriptly platform. Our registered business name is Scriptly.

2. What personal data we collect

We collect the following categories of personal data:

• Identity and contact data: name, email address, and any profile information you provide.
• Account data: login credentials, account settings, and subscription details.
• Usage and telemetry data: how you interact with our AI tools, feature usage, and device identifiers.
• Content data: prompts, generated outputs, and saved projects (stored securely under your account).
• Technical data: IP address, browser type, operating system, and error logs.
• Support data: messages and correspondence with our support team.

3. How we use your data

• To create and manage your account and provide the service.
• To process payments, subscriptions, and billing (via our payment provider).
• To ensure security, prevent fraud, and enforce our terms.
• To improve our product and fix issues.
• To send service-related communications (not marketing, unless you opt in).

4. Legal basis for processing

We process your personal data on the following legal bases: (a) contract performance — to deliver the services you subscribe to; (b) legitimate interests — for security, fraud prevention, and product improvement; (c) consent — where required for optional features or marketing; and (d) legal obligation — where we are required by law to retain or disclose data.

5. Who we share data with

We do not sell your personal data. We share it only with:

• Service providers / subprocessors: hosting, analytics, and customer support tooling providers that help us operate the platform.
• Paddle.com: our Merchant of Record for processing payments, managing subscriptions, handling tax compliance, and issuing invoices. Paddle acts as an independent controller for payment-related data.
• Professional advisers: legal and accounting professionals, where necessary.
• Authorities: where required by law, regulation, or valid legal process.

6. Data retention

We retain your personal data for as long as your account is active, or as needed to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it.

7. Your rights

Depending on your jurisdiction, you may have the right to: access your personal data; correct inaccurate data; request deletion or erasure; restrict processing; object to processing; and request data portability. We aim to respond to all requests within 30 days.

If you are in the UK or EEA, you also have the right to lodge a complaint with your local supervisory authority.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.

9. Cookies

We use essential cookies to keep you signed in and maintain session state. We may use analytics cookies to understand how our platform is used. You can manage cookie preferences through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform.

11. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us at support@scriptly.life.